Help centre Your account
Resetting or changing your password
If you've forgotten it, tap “Forgot your password?” when signing in and you'll get a link to choose a new one. If you just want to change it, go to “Account” › “Change password”.
- On the sign-in page, tap “Forgot your password?”.
- Enter your email and tap “Send link”.
- Open the email and tap the link (if you can't see it, check Spam).
- Type the “New password”, fill in “Repeat password” and then tap “Save password”.
Changing it once you're signed in
- Go to “Account”.
- Under “Change password”, enter the “Current password” and the “New password” (8 to 72 characters and different from the current one).
- Tap “Change password”. You'll see “Password changed.”.
If the link says “This link is invalid or has expired.”, tap “Request another link” and open only the most recent email.
If you see “Too many attempts. Wait a few minutes and try again.”, wait a little: trying again and again won't speed it up.
Do you run an Andalusian club website (in Spanish only)? Change it in “Mi web de club” › “Tu cuenta” › “Cambiar contraseña”, or request a new link at “Acceso para clubes”.
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