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Email not arriving
Check Spam and Promotions, wait a few minutes and make sure you typed your email correctly. Then request another link. If it still doesn't arrive, write to us via “Write to a person”.
- Search your inbox for “TournAI”, including Spam, Promotions and Updates.
- Wait a few minutes: sometimes it takes a while.
- Check you typed the address correctly: one extra letter and it won't arrive.
- Request another one (see how below) and open only the most recent.
How to request another one
- Password: “Forgot your password?” › “Send link”.
- Club website (in Spanish only): “Acceso para clubes” › “Enviarme un enlace” (3 per hour at most).
- Checklist: sent once every 24 h to the same email; wait before requesting it again.
- Newsletter: tap “Sign me up” again.
The account confirmation email can't be resent from the site. Try signing in: if you see “Confirm your email before signing in…”, write to us from the assistant (“Write to a person”) and we'll look into it.
If you see “Too many attempts. Wait a few minutes and try again.”, wait before trying again.
Once you find it, add the sender to your contacts so the next ones don't end up in Spam.
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