Help centre Something isn't working
The email link doesn't work or has expired
Email links expire and only work once. Request another from its screen and open the most recent email. If you've already confirmed your account, just sign in with your email and password.
- Check what the link was for and request another from its screen (list below).
- Open only the most recent email.
- Tap the link once and follow the steps to the end.
- Account confirmation (“This link is invalid”): it may already be confirmed. Sign in with your email and password.
- Password (“This link is invalid or has expired.”): tap “Request another link”.
- Club website (in Spanish only, “El enlace ha caducado”): type your email and tap “Enviarme un enlace”.
- Newsletter subscription: sign up again from the site.
- Newsletter unsubscribe: untick the box in “Account” or reply to any of our emails.
If the link still fails after requesting another, write to us from the assistant (“Write to a person”) and tell us which email it was.
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